Network/IT Management
Management of Network and I.T. Services
Network Security
IT Services Guaranteed to Solve Your Problems
STechnology Solutions delivers peace of mind via a fixed-fee Technology-as-a-Service model. At STechnology Solutions, we design to provide maximum productivity, security, and reliability to your computer users. We have designed every detail of our IT services with the goal of enabling you to focus more on your core business functions while we streamline your IT and lower your costs.
We base each of our IT management packages on the total number of workstations and servers in your contract, but no matter what the size, each package includes the following key components:
Help desk Support
Technical support services can be accessed through a variety of options to suit your needs. Users can call our help desk line directly, email us issues or request for remote shadowing. The Help Desk Support Center allows customers to leverage extensive software, and help desk expertise to solve their end user’s issues. We determine the problem and work to resolve it over the phone. If we cannot solve the issue via phone support, customers can allow us to take over their system and work on the issue remotely and interactively. If a physical visit is needed, your call well be escalated and a support personal will be sent to the company’s location. Logmein/Teamviewer
Logmein/teamviewer gives us the ability to assist you with your problem remotely – with your permission – on your desktop for quick resolution. We can reach you through virtually any firewall. Patch Management Software
STechnology Solutions LLC provides fast, easy and reliable Patch Management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates.
Operating System Patch Management is a crucial component of our Managed IT program. STechnology maintains your OS patch levels to ensure that your servers and workstations are protected from any operating system security exposures or vulnerabilities.
STechnology Solutions monitors all workstations and servers for the latest patches and security updates. When alerted to a security issue, we begin the resolution process immediately. All actions are tracked in our systems and the client is kept updated every step of the way. When patches need to be applied, we will follow our standard internal test, QA, and deployment outline. All update times are communicated with the client's staff and with a follow up noting that all systems are functioning properly.
Patch Management can be implemented in no time. You can easily automate the deployment and installation of patches and updates on a predefined and recurring schedule without any administrator intervention what so ever. The application is very easy to use and does not require the use of technicians or consultants to start using it. Start getting you computers up-to-date and secure today!
The Convenience of Patch Management
STechnology Solutions’ Incident Tracking and Management Services
Our incident tracking and management services are designed to help your organization more effectively track, resolve, and report on the issues that are critical to your business, resulting in improved efficiencies, reduced costs, and a higher quality of service.
An incident tracking system is used for recording and reporting bugs and other testing problems, recording how they are resolved, and recording test results. A tracking system helps you monitor testing progress and evaluate the test success rate.Security breaches and uncontrolled user access are a primary concern for businesses. Network administration products provide identity management features to protect systems and information through internal trust and identity policies, access control, and compliance features. Using these network administration products, companies can enhance security and protect profits and assets.Our Network administration products, network administration personnel can effectively manage network resources, plan for changes in resource usage, and resolve problems before they affect users. Quick access to configuration menus and easy-to-read reports on data, voice, and video traffic allow network operators to monitor trends, plan capacity, and optimize performance.Our network management is designed to manage switches, routers, and wireless access points. You can configure system information, wireless networks, virtual LANs, and Ethernet switching in a single interface. And you can monitor network performance with a customizable dashboard. Automatic network discovery comes with a topology diagram and an inventory report.